My experience with Charge 5 and Customer Service

[Tabrell]

My Fitbit Charge 5 conveniently stopped working 3 months after the warranty expired. Tried all the troubleshooting. I even have a premium subscription but all  I was given is a discount code for another Fitbit but guess what, they are not making any more Fitbit watches! I don’t want a Pixel watch. I just want an activity tracker than can also tell the time. Sorry, this post is just a rant.  Have tried restarting the Fitbit, installing a different watch face, updating firmware. Called support, they had me go through all those troubleshooting again. I saw that draining the battery might work so trying that next. Will post if that works!


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Tabrell. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit. For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can. 

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Charge 5 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies.

Thanks in advance!