My experience with Charge 5 and Customer Service

[tbell0062]

I had Charge 5 for a few years. In the middle of the night it died and when I plugged it starts resetting. Support could not resolve, and told me that I have to get a new unit. They send me a 35% discount code. I had the same issue few years ago that forced an upgrade. But now discount code gives the prices hither than the price on FitBit web site

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @tbell0062. Welcome to the Fitbit Community Forums.  Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 has stopped working. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Charge 5 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. Thanks in advance!