My experience with Charge 5 and Customer Service

[snap123]

For quite sometime now, Charge 5 just randomly turns off even when the battery charge is still high. I already talked to the their tech support. The reponse was, it's not anymore covered with the 1 year warranty so there's nothing they could do about it. Really bad product and service. I highly won't reccommed fiibit to anyone especially the Charge model. Time to move to another brand.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @snap123. It's nice to see you around the Fitbit Community Forums. I'm sorry to hear about your Charge 5. We‘re taking your comments and sentiments in regards to our products and services into consideration. 

Please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can. For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

I've seen you contacted our Support Team before posting here and they've already assisted you. Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Fitbit devices and also want to find a resolution to your issue, my best advice is to keep the conversation with our team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. 

Thanks in advance!