My experience with Charge 5

[JodyLad]

On my second Fitbit watch replacement.  It is so poor to use. Battery life awful and pressing the watch a nightmare! I may ask for a third replacement! What is best recommended for swimming?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @JodyLad. Welcome to the Fitbit Community Forums. I'm sorry to hear about your experience with your Fitbit devices. We‘re taking your comments and sentiments in regards to our products into consideration.

I've seen you contacted our Support Team just right after posting here and they've already assisted you. Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Charge 5 and also want to find a resolution to your issue, my best advice is to keep the conversation with our team.

Note for this kind of inquiries/cases/process, there's no so much we here in the forums can do for you as this is something that our team handles based on our policies. 

Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

Regarding your inquiry, please note that most Fitbit devices are water-resistant to 50 meters. They're designed to be swimproof and stand up to even the sweatiest of workouts.

Keep in mind that not all of our accessory bands should get wet, like those made of leather, metal, and woven materials. For more information about wearing your Fitbit device, see our Wear and Care page.

Water resistance may diminish over time and can be negatively impacted by any of the following:

• Dropping the device.
• Exposing the device to soaps, shampoos, conditioners, perfume, insect repellent, lotions, or sunscreen.
• Exposing the device to high-velocity water (for example, during water sports).
  
  

If your device gets wet, it’s important to take it off and dry it well before putting it back on. If your device comes into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser (like Cetaphil) and dry it with a lint free-cloth.

[JodyLad]

I will be on my second replacement. Why give me another one though and not a different one, these obviously have faults.
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