My experience with Charge 5

[VeMDM]

The Charger 5 does not even last one year. Bought in Jan 2024, down and replaced in September 2024 by Fitbit. Down again this June 2025, not replaced this time. And all the troubleshooting procedures have been deployed in vain. Conclusion : the charger 5 does not even last one year. 

Moderator Edit: Clarified subject

[DramaQueenDiva]

Sorry to hear @VeMDM, but we can't help you without knowing what's going on.  Please advise.

[MarreFitbit]

Hi there, @VeMDM. It's nice to see you around the Fitbit Community Forums. Thanks for the details provided in your post about the inconveniences you have had with your Fitbit devices. We‘re taking your comments and sentiments in regards to our products and services into consideration. @DramaQueenDiva I really appreciate your willingness in trying to help! 

Please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can. For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

I've seen you contacted our Support Team before posting here and they've already assisted you. Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Fitbit devices and also want to find a resolution to your issue, my best advice is to keep the conversation with our team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. 

Thanks in advance!