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My experience with Charge 5

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‎08-22-2025 07:58 - last edited on ‎08-22-2025 08:20 by Fitbit Moderator

‎08-22-2025 07:58 - last edited on ‎08-22-2025 08:20 by Fitbit Moderator

So Frustrating!! I have had Fitbits since 2017. I believe I have had 5 that all have lasted just over 1 year. My charge 5 made it to the ripe old age of 26 months. I know the routine unfortunately. Support will contact me, have me do all the problem solving steps than when that fails, offer me a small discount on a new fit bit. If I am wrong and they fix it or replace it I will gladly repost that I was wrong and Fitbit(Google) fixed the issue. 

 

Moderator edit - updated subject for clarity 

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1 REPLY 1

‎08-24-2025 14:29

‎08-24-2025 14:29

How goes it - any update? My Charge 5 has the same issue; was offered the discount (declined, noting the UK’s Consumer Rights Act protects purchasers who buy something where there is a reasonable expectation that it will last - it didn’t…..was promised that my feedback has been escalated; not heard anything for 6 days now). 

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