My experience with Charge devices

[ChB1290]

My 2nd Charge has now died, 3 months after the 2 year warranty has expired.  Customer services are no help, apart from trying to sell me another device.

Their explanation is:

"Just like any other electronic devices out in the market, its performance and physical condition may diminish over time and can be negatively impacted by some external factors, like being exposed outside while we use it daily"

Surely in this day and age a device designed to be word daily for sport should be able to last more than 2 years and have a battery replaced.  Otherwise the marketing information should clearly state a product lifespan of only 24 months

The company also does not have a complaints handling policy or any way of contacting them other than this forum!

Moderator edit - updated subject for clarity

[RiekoC]

Hello @ChB1290 

You can use this link to contact Fitbit Support (<-- click). Complete the prompt in Step 1. Tap Continue in Step 2 (ignore Resources) to get to Step 3, which has the contact options. 

[ChB1290]

They tell me it is normal for the device's battery to die within 2 years

They also tell me this is the complaints procedure - they cannot deal by email only via this forum which is monitored

[RiekoC]

Hello @ChB1290 

Thank you for sharing what Support told you. My apologies for overlooking that you had already contacted Support in your original post. 

I'm a bit surprised that they said that the forums are the complaint procedure.