Battery not charging

[Robin51]

I am unable to charge.  All I get on the watch is a picture of red battery.

Moderator edit - updated subject for clarity

[RiekoC]

Hello @Robin51 

This help page (<-- click) has the recommended troubleshooting steps to try when your Fitbit device isn't charging. 

Please let us know if this helped you. 

[Robin51]

I found this earlier but it didn't help.

[MarioSFitbit]

Hi @Robin51 and welcome to the forums. 

Thank you for your messages. I'm sorry to hear that your device is not charging. 
I appreciate all the troubleshooting steps you tried as well, and @RiekoC thanks for all your support. 

Since you performed the recommended steps, I suggest you to contact support, since they have more tools in order to find your options. Contact us.

[Robin51]

I have tried connecting thru Contact Us and cannot find what I need. I
cannot turn on my watch and there is a picture of a red battery.

[MarioSFitbit]

Hi @Robin51 and thank you for your message. 

I'm sorry to hear that you couldn't find what you needed. Please take into consideration the following advice:

Regarding the contact us link: Complete the prompt in Step 1. Tap Continue in Step 2 (ignore resources) to get to Step 3, which has the contact options.