My latest positive experience with Charge 5 Bluetooth Connection.

[BjarneC]

I had a small chat with the Fitbit chat room, and again like you experience, I was the first customer to have had this Bluetooth problem with Connected and Not Connected with the Fitbit Charge 5, and went through all the standard question:

-Turn off Bluetooth / Turn off Bluetooth

-Restart the device

-Reset the device using the USB cable buttons

-Restart my iPhone

-Remove the device form iPhone app and install it again.

And properly some more suggestions from this forum 😊.

Only real suggestion for improvement was to update from iOS 14.8 to iOS 15.0.1, which I did.

And “Hurray Hurray”, still same problem- UNSTABLE BLUETOOTH was still an issue. (a bit of sarcasm)

But today I did the following:

-uninstalling of the Fitbit app from my iPhone 8 plus.

-Shutdown the iPhone, and let it be off power for about 1 min.

-Turn on the iPhone again.

-Installed the Fitbit App form App store again.

After I did that, it seems to have improved the Bluetooth connection.

-iPhone => settings=> Bluetooth => More or less continues connected, no disconnected for about 1 hour. (record for me)

-iPhone => Fitbit app => Forced sync takes less than 10 - 15 sec. (tried that about 15 times over the last hour), and only one time I got could not sync. Until now I have NOT seen the sync take 10-15 min.

-iPhone => Fitbit app => Profile Icon => Charge 5 => Clock Faces => No “Unable to Connect to Device…..” got that only once, but at the same time I received an e-mail, so it may be a bit sensitive.

When I walk with, and the iPhone is laying on the table, I can see the steps counting up in almost realtime (maybe 2-3 sec. behind).

I think a lot of you, have tried the same- But what are your experience.????? Have I just been lucky (for the last hour) 😊

Moderator Edit: Clarified subject

[BjarneC]

Status Update after 12 hours:

In my case, the deleting of the Fitbit app from my iPhone => Shutdown => and restarting the iPhone seems to have made the Bluetooth connection more stable.

9 out of 10 syncs between device and iPhone is successful in under 20 sec. only a couple of times it took about 1-3 min.

And I can see almost live steps count on my iPhone when walking.

The Bluetooth stays connected on the iPhone´s settings menu for much longer than before re-installing the app, only a couple of times I have seen the Not Connected and Unable to connect the device under Clock face- Much rare(?) than before.

Have any of you tried to un-installing and re-installing the Fitbit app on your iPhone, and seen the same behavior.?

[SilviaFitbit]

@BjarneC Hi there. 

Thank you for sharing detailed information about the troubleshooting that worked for you. I appreciate the research and the steps performed with our Support team. 

Glad to hear that the procedure you did was successful and your Charge 5 is syncing with your Fitbit app. I'm sure it will be of help to others who experience the same. 

Have a good week. 

[BjarneC]

@SilviaFitbit:

Although the syncing with my Charge 5 has improved, there is still some Bluetooth connection issues.

Status no. 2: after about 4 days.

I still see the Bluetooth connection as Connected / Not Connected om my phones settings, but when there is connection, it stays on for longer time before it shows Not Connected.

When looking at different Clock faces, I still see the “Unable to establish contact…..” because I lost Bluetooth connectivity for a moment.

Even when I have the Fitbit App running in the background, I sometimes see the “Sync did not finish … Fix it”

This week I also notice that the device did not record my Walk exercise from Tuesday to Thursday, even though I did some 1-2 hours walk each day.

So, there is still some problems with the device.

I just can´t figure it out, if it´s the hardware (some users simply toss their device in the bin, and bought a new one, which did not have any problems – So should I just buy a new Fitbit Charge 5 – returning it, is not an option, since I live I Denmark).

Or if I just have to wait for a firmware update to solve the problems.

[SilviaFitbit]

@BjarneC Thank you for getting back. 

I appreciate the detailed information shared about what you've experienced so far. Let me share with you that our team is aware of this and working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track. My recommendation will be to wait for the resolution instead of buying a new Charge 5 since the return option isn't available for you. 

See you around.