My new Fitbit Charge 5 is not charging.

[SunsetRunner]

I've been using Fitbit for over 6 years. I recently received my new Fitbit Charge 5, followed the instructions to fully charge it, and have been wearing it until now (30% of charge remains). No way to charge it! What? I've tried all the suggestions on how to clean it, how to charge it (as if it was difficult), different proven-to-be working USB outputs, and nothing. I don't know why I keep getting this brand (Fitbit), there are always issues with them besides that they last at the most a couple of years if you're lucky. I'd appreciate your help.

Moderator edit: subject updated for clarity

[Odyssey13]

Hi @SunsetRunner did you read this article? click to go there. If it doesn't charge, then get with customer support.

[SunsetRunner]

Yes, thank you. Did everything as said and nothing. I'm returning my Fitbit to Amazon and don't want to deal with another Fitbit anymore. It's disappointment after disappointment for 6 years.

[Odyssey13]

Why not give support a chance to help get you going? Chat or phone is best. https://myhelp.fitbit.com/s/support?language=en_US 

[DavideFitbit · Accepted solution]

@SunsetRunner Thank you for sharing this update and for confirming that you already tried all the steps mentioned in the forums to try to resolve this problem. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. I appreciate all your comments and feedback about the product. 

Have a good day. 

[Walkinginafog]

I agree!  I am having issues with charging and with Bluetooth loss of connection.  I’ve had numerous Fitbits but it seems they get less dependable with every new model.  
Charge 5 will be the last Fitbit that I purchase.

[DavideFitbit]

Hi, thank you for sharing this information about the inconveniences with the Charge 5, @Walkinginafog.  

Before considering other options, could you please provide a few more details about the problems you mentioned earlier? Let me know if you're having trouble to recharge the battery and if you're not able to sync your data, or if you're experiencing something different. 

I'll be around. 

[Walkinginafog]

David,
Thanks for your concern. I’m not sure that you have access to all of my contacts with Fitbit. I purchased this Fitbit at Walmart and had trouble with Bluetooth connection on the very first day. I contacted Fitbit and asked if I should return it to Walmart (they had a 30 day return policy.) I was told, No, just fill out a form and Fitbit would replace it for me. I filled out the form and waited. And waited, and waited. Two days after my 30 day return period with Walmart ended I received another e-mail from Fitbit advising that they were declining the offer of replacement. The reason they gave is because I had purchased it at Walmart (though I had mentioned that in my first contact)
Now I’m stuck with this Charge 5 (that is defective). I’ve had Fitbits for years, I have purchased them as gifts for my mother and sisters. I loved them. Even though my last Fitbit had some issues (screen would go dead for no reason, and I had to use charger to reset) but I could live with that issue. This Charge 5 has too many issues to mention. I don’t understand why it is still on the market. I wish I would have done some research before purchase, because – now I see that numerous people are unhappy with the 5. My bad – my lesson learned.
I’m saving up for the Apple watch – I wish I could continue our relationship, but it’s a lot like baseball – it’s strike three.
I am writing reviews to warn other buyers, and will continue to do so.
Wish it could have ended differently – hope Fitbit starts improving on the product – my thoughts are don’t go bigger if you can’t go better!
Thanks again,
Kami


Sent from Mail for Windows

[DavideFitbit]

@Walkinginafog I appreciate all your comments and feedback about this. I'm sorry to see that you didn't have the best experience with your Charge 5. 

It seems that you already tried all the basic troubleshooting steps available in the forums. I understand it can be frustrating, but in this case, I would still recommend continue the communication with the Customer Support team, so they can let you know if there are any other options available for you. 

Thanks again for taking the time to share your experience with the device. The team continues to work to improve the quality of products and services.