NO Resting HR on App

[Mbfox7]

The App isnt capturing my resting HR, sometimes doesnt capture sleep or steps?!?!  Restarted phone, force quit the app, sync'd and resync'd the app several times,  turned charge 5 on/off.  On any given day. some measurement isn't displayed on the app. The App used to be rock solid b4 Google was involved.  

[Gr4ndp4]

Hi, @Mbfox7 welcome to the community, it sounds like you have three issues, tracking your resting HR, tracking your sleep & tracking steps. In all likelihood, you have a syncing problem.

May I suggest you review these articles How do I track heart rate with my Fitbit device? - Fitbit Help Center, How do I track my sleep with my Fitbit device? - Fitbit Help Center, How accurate are Fitbit devices? - Fitbit Help Center & finally Why won't my Fitbit device sync? - Fitbit Help Center 

Under normal circumstances your Fitbit app on your phone syncs when you open the app (It needs an internet connection) On waking I usually manually sync the app by sliding my finger down the "Today" screen & releasing (x2) some data needs to be sent to the Fitbit server for analysis before it's returned to me. Some data in the health metrics section takes a little while to return.

I hope this helps but if you are still stuck please post here again.

Cheers

[CAD202]

Hi, since the update, my Charge 5 is syncing, but not populating any sleep, readiness, hourly activity, or health metrics data since Thursday... just steps. I've tried unlinking/relinking Bluetooth, force stop and restarting app and charge 5, . Any other suggestions?

[Gr4ndp4]

Hi, @CAD202 you should sync your Charge 5 with your Fitbit app & then factory reset the Charge 5 - How to Erase Fitbit Charge 5 (Factory Reset / Clear User Data) - YouTube  Go to the Fitbit app on your phone, clear cache & storage, delete the app, restart your phone & reload the Fitbit app, complete the pairing process - Fitbit Charge 5 Unboxing and Setup (Lunar White / Soft Gold) - YouTube 

I hope this helps, let us know how you get on by posting here again.

Cheers