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Charge 5 is not working properly

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‎02-18-2024 05:28 - last edited on ‎02-18-2024 08:47 by Fitbit Moderator

‎02-18-2024 05:28 - last edited on ‎02-18-2024 08:47 by Fitbit Moderator

Only had this 2 days. No where near as good as charge 3.

Does not record heart rate.

Does not record sleep pattern or score.

Does not alert me at 10 to the hour to move.

 Can anyone help? At this rate I will send it back

Moderator Edit: Clarified subject

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‎02-18-2024 08:59

‎02-18-2024 08:59

Hi there, @Davaboy6. Welcome to the Fitbit Community Forums. I'm sorry to hear about the inconveniences you're having with your new Charge 5. I understand here your concern is coming from. We're here to help! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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