Charge 5 won't track my distance

[DMS16]

Fitbit just stopped tracking distance August 4, 2024

It is tracking steps 22,000 yesterday, but "0" for mileage!!!

In case it is relevant for others, I did a run Sunday 5 miles in heat, maybe wore to bed, don't believe I wore in water. Not that should matter. I charged it but Saturday? I think

Solve for me please

Moderator Edit: Clarified subject

[RiekoC]

Hello @DMS16 

There is a known issue that some Fitbit devices have stopped tracking distance. The Fitbit team is aware of the issue and, as far as I know, they are working on a fix.

One user doing troubleshooting noticed that they saw distance tracking again after they disabled automatic stride length and manually entered a stride length in the Fitbit app. Several other users have reported they also saw distance tracking when they used this workaround. If you would like to try this workaround, this help article has the steps on how to manually enter your stride length (<-- click link)

Hopefully, this workaround will work for you until a fix is rolled out.

[Christinep1705]

Me too Aug 19 stop..and have reported 

[shlatta]

Mine has too… about 4 weeks ago. Nothing I do seems to correct it.