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New Charge 5 has not synced fully

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‎06-30-2023 08:09 - last edited on ‎06-30-2023 11:49 by Fitbit Moderator

‎06-30-2023 08:09 - last edited on ‎06-30-2023 11:49 by Fitbit Moderator

Got my new charger 5 today but hasn't synced fully?

 

Moderator edit: clarified subject.

 

 

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‎06-30-2023 11:51

‎06-30-2023 11:51

Good to see you as a new member of the forums @Ffs70 

Thanks for sharing with me the details regarding your Charge 5.

If you haven't done so already, please try the following steps that have been useful for other users: 

  • Force quit the Fitbit app. 
  • Turn Bluetooth off and on. 
  • Open the Fitbit app and sync again

In addition, I recommend that you try restarting the device using the three pulse restart method: 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

If you're still having any issues, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

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