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New Charge 5 won't charge

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‎04-26-2023 03:56 - last edited on ‎04-26-2023 04:56 by Fitbit Moderator

‎04-26-2023 03:56 - last edited on ‎04-26-2023 04:56 by Fitbit Moderator

My charge 5 wont chrge

 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎04-26-2023 04:51

‎04-26-2023 04:51

Hi, @0309T , please see this help article for troubleshooting a Fitbit that will not charge.

 

I hope this helps.  Welcome to the forums.

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer

‎07-24-2023 05:54

In response to Julia_G

‎07-24-2023 05:54

Did not help.

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‎07-24-2023 05:59

In response to Waterdancer

‎07-24-2023 05:59

Hi, @Waterdancer  could you give us some information about what your issue is and what you have tried?

Sense, Charge 5, Inspire 2; iOS and Android

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‎07-24-2023 06:21

In response to Julia_G

‎07-24-2023 06:21

A few days ago things were fine.  Needed to leave before fully charged.  Was at ~65%.  Less than 24hrs and had 0 charge.  Attached to 2 different charging cords & several usb ports.  Appears to be charging.  Goes to 1% charge & stays there after many hours of charging.

Disconnect it returns to 0%.  Tried soft reset(?) push button on charging cord. No change.

Not sure what else I can do.  

TY

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