New Charge 5 won't upate

[n3loang3lo]

Recently I got a new Charge 5 on warranty since the last one got overheated - however the new device has not been updated fully with the more recent updates. The newest clocks can't be installed and many new exercise features are missing. And on top of it all the device can't be updated with the regular approach since it doesn't detect any new updates when clicking on my devices list. No purple option is showing. Does anyone have any tips to fix this issue?

Thanks!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @n3loang3lo. It's nice to see you around the Fitbit Community Forums. I'm sorry to hear that your new Charge 5 is still not receiving the most recent firmware update. I understand your concern, I will do my best to help you! 

To better assist you, may I know how long you have been having your Charge 5? If you just got it, please note that the latest update isn't available until up to 48-72 hours after setup. However, if you've waited longer than 72, I'd recommend performing a factory reset. Important: Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

With the above being said, please sync your Charge 5 and then, proceed with the steps below in the order listed: 

1. Swipe down from the clock screen to find the Settings app.
2. On your Fitbit device, open the Settings app > Device Info > Clear User Data

You can follow the steps to set up the device after that How do I set up my Fit-bit device?

[RiekoC]

Hello @n3loang3lo 

Which firmware version is your replacement Charge 5?

If you were looking to update the firmware to version 194, it seems that update has been halted. The pinned post announcing it is no longer showing in the Charge 5 product forum. It's disappointing since, as you noted, that firmware version included the new clock faces and activities.

Hopefully, it won't be too much longer before another firmware update is rolled out.