New charge same problems

[ThatMVP1988]

So I had charge 2 which in the whole was great for years til the screen went black but I’d had it years so I upgraded to a 4 which had an issue where the heart rate dropped out in excercises frequently (where you want the tracking active the most).

so I binned my charge 4 and went over to whoop for a bit ….. weekend I bought a charge 5 which has gone Unresponsive 3 times in 3 days. 

when will Fitbit release a product that actually works. No I won’t waste anymore time on customer service and no I don’t want to replace it 

absolute garbage products from a garbage company 

[SunsetRunner]

Hello @ThatMVP1988 

I clearly read that you don’t want to waste anymore time on customer service. Well I don’t work for Fitbit so I thought I’d just drop this here and run just in case it makes you mad 🥴 

I’d try restarting your Charge 5 by plugging it into its charger and press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears. Try restarting a few times if need be.

If the problem persist try changing the clock face through the Fitbit App. as that has helped some with the same issue as you described. 

🏃‍:female_sign: I do hope this did help fix the issue….( insert MegaBite here running away )

 

[ThatMVP1988]

Hi megabite, I did that after the first time ….. I’ve also unpaired the watch and re paired it too. It still blacked out the morning after. 

In my opinion a product shouldn’t be released until it’s flawless and Fitbit seem to release faulty products all the time. 

i should’ve learnt from the issues I had with the 4 but I guess I will learn now. I’ve started the return process and I will either stay without a watch or buy something more reliable 

thanks for the advice though 

[CraigY]

Can Fitbit make a device that consistently works? Just got a charge 5, same issues not accurately recording exercise or active minutes. Wasted day of tracking because of this crap. I may have to bite the bullet and go Garmin. Ongoing dissatisfaction

[SunsetRunner]

Have you tried restarting as well @CraigY …or changing the clock face? Sometimes syncing can be a compatibility problem as well. You can check here to see if that might be the issue: https://www.fitbit.com/global/us/technology/compatible-devices Sometimes just logging out of the App, restarting your phone then logging back in helps as well. 

But with all that said I’d be super frustrated if I was facing the same issues. If your dissatisfied and you can’t get your tracker to perform as it’s intended to do so and all troubleshooting tips are not working then I’d certainly reach out to Fitbit Customer Service to get the issue resolved somehow. https://myhelp.fitbit.com/s/support?language=en_US

[ThatMVP1988]

Which watch are you looking at ? I like bits of different watches but nothing does everything I want I was hoping the charge 5 and premium subscription would be the complete package but as per the quality of the watches is poor and I’m beginning to think it’s worth paying more to get something that actually works