No customer support?

[Speedygonzalez]

The heart rate monitor on my charge 5 works beautifully while resting or not doing much, but as soon as I start exercising it’s way out. 
I have tried restarting it Sever times but it’s the same.

I assume it’s something wrong with this particular device, so I’ve been trying to contact customer support, as they have been pretty good in the past with other issues and on one occasion they even swapped my charge 4 for a new one, but now there appears to be no customer support at all, just ask on the Fitbit community blog.

Any ideas as to what to do?

I have been a Fitbit user since 2015 and have been quite happy, but I’m seriously thinking of changing to another brand of smartwatch, they are nowhere near as expensive and probably going to work better, and I’m sure they will have a customer support and/or technical service that works.

[Odyssey13]

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[Speedygonzalez]

Thank you very much.

Any advice on the heart rate monitor making very incorrect readings?

[Odyssey13]

Sorry @Speedygonzalez , I wish there was an answer. Maybe customer support can help you with that.

[Speedygonzalez]

Thank you for your quick response. I will call customer support