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No data displayed Charge 5

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‎08-01-2022 22:30 - last edited on ‎08-02-2022 06:48 by Moderator Alum

‎08-01-2022 22:30 - last edited on ‎08-02-2022 06:48 by Moderator Alum

There is no data displaying when tapping only when originally connect to USB charger. I have installed all updates. 

 

 


Moderator edit: subject updated for clarity

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‎08-02-2022 06:47

‎08-02-2022 06:47

Hi, welcome to the Community forums, @Veroxoxo24. 

 

I appreciate all the information that you've provided about this inconvenience with your Charge 5 device. 

 

In case there's any problem related to the battery not charging properly, please make sure that you've followed the steps provided in this article: Why isn't my Fitbit device's battery charging? 

 

In addition, there are some general recommendations that are usually helpful with any type of display issues. Please try these additional steps that have been useful for other users:  

 

  1. Complete the 3 pulse restart procedure method using the charging cable.
  2. Please sync your device in the Fitbit app by tapping your profile picture > Charge 5 > Sync Now.
  3. If you  can't sync, please try tapping on your profile picture > Charge 5 > Tile to see if the firmware banner appears (since a new firmware version has been released for the Charge 5).
  4. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

Hope this helps, I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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