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No nightly stats Charge 5

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‎05-30-2022 04:08 - last edited on ‎05-31-2022 08:24 by Moderator Alum

‎05-30-2022 04:08 - last edited on ‎05-31-2022 08:24 by Moderator Alum

No nightly stats past two nights. Did online chat with Abraham. His responses extremely slow. Finally got instructions. Tried them but did not work. When I went back to chat again with Abraham to tell him it did not work, he ended the chat because my response was slow. Duh...I was trying to do what he instructed me to do. Still no fix and no help. I tried restarting watch, phone, adjusted sensitivity and resented. Sti no fix.

 

 


Moderator edit: subject updated for clarity

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‎05-31-2022 08:23

‎05-31-2022 08:23

Hi, welcome to the Fitbit Community forums, @Beckywise64. 

 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

 

I've been informed that you have indeed contacted the Customer Support team and it seems they're still providing you with some assistance. In this case, I recommend that you continue the communication with them so they will let you know how to proceed. 

 

Please make sure to check your inbox and your spam folder as well. 

 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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