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No running data

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‎02-13-2025 06:27

‎02-13-2025 06:27

My charge 5 has dropped registering runs and losing gps.

This is happening regularly.  I ensure it's fully charged before each run.

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‎02-13-2025 11:44

‎02-13-2025 11:44

Hi @Baxi Welcome to  the Fitbit Community! It's great to have you here!

Let me help you track your activity with your Charge 5. Thank you for ensuring your device is charged before going out running.

If the device is loosing GPS, you might find some troubleshooting tips in our help article How do I use GPS on my Fitbit device? below the section "How do I get my Fitbit device to connect to GPS?" > Built-in GPS> Best practices and troubleshooting tips.

If the device simply ends the activity by itself, i recommend that you restart your device by swiping down from the clock screen to find the Settings app. Then tap the Settings app and then Restart Device and then Restart.

 

 

 

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Best Answer
2 REPLIES 2

‎02-13-2025 11:44

‎02-13-2025 11:44

Hi @Baxi Welcome to  the Fitbit Community! It's great to have you here!

Let me help you track your activity with your Charge 5. Thank you for ensuring your device is charged before going out running.

If the device is loosing GPS, you might find some troubleshooting tips in our help article How do I use GPS on my Fitbit device? below the section "How do I get my Fitbit device to connect to GPS?" > Built-in GPS> Best practices and troubleshooting tips.

If the device simply ends the activity by itself, i recommend that you restart your device by swiping down from the clock screen to find the Settings app. Then tap the Settings app and then Restart Device and then Restart.

 

 

 

Best Answer

‎02-17-2025 06:39

In response to DavidFitbit

‎02-17-2025 06:39

Looks like that helped, thank you 

Best Answer