No sleep score etc

[huntsx]

Suddenly when looking to my sleepresults there was no sleeping score and no remsleep.  There was nothing wrong with the position of the charge 5 on my wrist. 
any suggestion

 

[AnnieB2007]

I woke up to the same issue.  Tried uninstalling and reinstalling...made no difference.  Can no longer see REM or deep sleep either.  So frustrating.

[RiekoC]

Hello @huntsx & @AnnieB2007 

Every now & then, my Fitbit device doesn't track the sleep stages and will only show basic sleep data. Like you, I wear my Fitbit the same way. So, I'm not sure what caused it not to track the stages. I did notice that the most recent occurrence happened when I had an extended time of being awake and my sleep tracking was in 2 logs. Combining the 2 logs resulted in simplified sleep tracking and no sleep stages.

One thing to check is the green light on the back of your Charge 5 and confirm that it is on. The green light is the heart rate sensor and needed for tracking sleep details, like the stages. If it's not on, you might want to check to make sure that Heart Rate in the Charge 5's Settings menu is turned on.

[huntsx]

Rieki C. You gave me the solution. Thank you so much. My switch foor the hartbeat rate was off. 
greetings. 

[RiekoC]

Hi @huntsx 

Thank you so much for reporting back and letting us know that your heart rate sensor was off. I'm glad it was a simple fix.