No sleep tracking Charge 5

[LauriRDH]

My Charge 5 stopped tracking my sleep 

Moderator edit: subject updated for clarity

[DavideFitbit]

Welcome to the Fitbit Community forums, @LauriRDH. 

Thank you for sharing this information about the inconvenience you've been experiencing with the new Charge 5.  

Before considering other options, please keep in mind that there are some factors that may prevent your tracker from recording your sleep. Please make sure of the following:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device as described in this help article.
• If you slept for less than 1 hour for sleep patterns or less than 3 hours for sleep stages.
• If your device’s battery is critically low.

If you haven't done so already, please try to complete a restart procedure following the steps listed here below: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

In addition, please wear your device on your non-dominant hand and monitor it for the next few days. In the meantime, for the nights that don't have sleep data, you can manually log your sleep by going to the Fitbit app, tapping on the "+" icon next to the sleep tile > Add Sleep Log and entering your details. 

I'll be around.

[Gig1]

Mine too

[LauriRDH]

Yes thankyou

 I did both actually 

[DavideFitbit]

@LauriRDH @Gig1 Thank you for your replies and for confirming that you already tried the troubleshooting steps suggested.  

In this case, if you already tried all the steps mentioned here earlier and you continue to experience the same problem, I recommend that you get in touch with the Customer Support team for further assistance with this. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day.