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Not Syncing with Vitality App

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‎10-29-2022 05:07

‎10-29-2022 05:07

Looking fro some help as Vitality are so slow to respond

The last exercise sync to the app was on the 26th Oct, everything appears on my FitBit dashboard

I have done the usual of revoke permissions, checked permissions, deinstalled, reinstalled, etc etc

Anyone had a similar issue recently?

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‎10-29-2022 05:27

‎10-29-2022 05:27

Hi, @MarkWAdams , as everything is working on the Fitbit side, this appears to be a Vitality issue.  

Vitality recommends unlinking your Fitbit and then relinking.  You do this on the Vitality app.  Member zone —> Activity tracker.

 

After relinking, apparently it can take up to 48 hours for your Fitbit activity to appear on Vitality.

 

I hope this helps.  Welcome to the Fitbit forums!

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer

‎10-29-2022 05:33

In response to Julia_G

‎10-29-2022 05:33

Thank you, I did unlink and then relink on the Vitality Member Zone, but didn't realise it would take up to 48 hours - thank you !

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