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Not getting notifications Charge 5

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‎02-20-2023 15:30 - last edited on ‎02-21-2023 05:03 by Moderator Alum

‎02-20-2023 15:30 - last edited on ‎02-21-2023 05:03 by Moderator Alum

My Charge 5 is sometimes not getting my texts...most of the time it doesnt..but once in awhile it does. ive already restarted it multiple times. dnd and sleep mode are already off

 

 

 

Moderator edit: format

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‎02-21-2023 05:03

‎02-21-2023 05:03

Hi, thank you for all the information that you've provided regarding the problem that you've been experiencing with your Charge 5 and the troubleshooting steps that you already tried, @cuggi5. 

 

If you haven't done so already, make sure to follow all the steps listed here to resolve problems with notifications. This has been useful for other users experiencing the same problem. 

 

In addition to the steps mentioned earlier, make sure that you have the latest version of the Fitbit app installed and to check all the compatibility requirements here. As you mentioned earlier, keep in mind that you won’t see notifications on your Fitbit device if you turned on the Do Not disturb Icon or Sleep Mode. 

 

 

Davide | Italian and English Community Moderator, Fitbit


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