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Not recording steps. Charge 5

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‎01-26-2023 17:20 - last edited on ‎01-31-2023 05:47 by Moderator Alum

‎01-26-2023 17:20 - last edited on ‎01-31-2023 05:47 by Moderator Alum

My Charge 5 is not recording steps.  I have restarted my device several times - no luck.  I have also shut off my Bluetooth and turned it back on - no luck.  I have used my charging cord and pressed the button on the cord 3x and it still is not working.  HELP.  Any other suggestions?

 

 

Moderator edit: subject updated for clarity

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‎01-31-2023 05:47

‎01-31-2023 05:47

Hi, welcome to the Fitbit Community forums, @Mbrown8386. 

 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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