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Not recording steps

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‎02-20-2022 04:04

‎02-20-2022 04:04

My charge 5 did not record steps for three days

 

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‎02-21-2022 04:25

‎02-21-2022 04:25

Hello @thomaskustra 

 

It might be your Charge 5 needs a restart. To restart it, plug it to the charger and press the button on the chargers 3 times, pausing for 1 second between each time. Then wait for the Fitbit logo to appear, up to 10 sec. 

This will probably solve the problem. 

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