Notifications are not coming through my Charge 5

[Joyvolt]

My Charge 5 hasn’t been notifying me when I get calls, texts or app notifications. I check to see if it’s connected to Bluetooth which it is, then I check to see if it’s synced properly which it also is and then I check to see if it needs an update which is doesn’t. I don’t know what to do? Please help!

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @Joyvolt welcome to the community, you may find this article of interest How do I get notifications from my phone on my Fitbit device? - Fitbit Help Center I hope this helps but if you are still stuck please post here again with details of the phone you are using and confirmation the Fitbit app is up to date.

Cheers

[MarreFitbit · Accepted solution]

Hi there, @Joyvolt. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post and for making sure that your Charge 5 is syncing properly. We're here to help you!

Have you tried what @Gr4ndp4 has suggested? 

In addition to that, I'd recommend checking if your Charge 5 is in sleep mode. When sleep mode is on:

• Notifications, goal celebrations, and reminders are muted.
• The screen's brightness is set to dim.
• The screen stays dark when you turn your wrist. To wake your tracker, firmly tap the screen twice.
• The sleep mode icon illuminates in quick settings.

If the above doesn't describe your issue, please see Troubleshooting quick tips for iPhones and/or Why are notifications delayed or missing? depending on your phone.