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Notifications are not working properly on Charge 5

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‎04-30-2023 13:08 - last edited on ‎05-01-2023 04:48 by Fitbit Moderator

‎04-30-2023 13:08 - last edited on ‎05-01-2023 04:48 by Fitbit Moderator

I have tried every reset, power off option given in tutorial. What’s next? 

 

Moderator Edit: Clarified subject

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‎05-01-2023 04:54

In response to Julia_G

‎05-01-2023 04:54

Hi there, @Lindaloupace. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. 

 

As @Julia_G has asked, may we know the model of the phone you're using? 

 

In the meantime, please confirm that you've tried all tips and recommendations provided in either of these help articles according to your mobile device Troubleshooting quick tips for iPhones or Why are notifications delayed or missing?

 

In case you're an iOS user and the messages you're not receiving are iMessages, please try toggling the iMessage setting; general > Messages > iMessage and verify the "Show Previews" is on "Always". 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-01-2023 03:25

‎05-01-2023 03:25

Hi, @Lindaloupace , please let us know what phone you use so that someone can help.

Sense, Charge 5, Inspire 2; iOS and Android

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‎05-01-2023 04:54

In response to Julia_G

‎05-01-2023 04:54

Hi there, @Lindaloupace. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. 

 

As @Julia_G has asked, may we know the model of the phone you're using? 

 

In the meantime, please confirm that you've tried all tips and recommendations provided in either of these help articles according to your mobile device Troubleshooting quick tips for iPhones or Why are notifications delayed or missing?

 

In case you're an iOS user and the messages you're not receiving are iMessages, please try toggling the iMessage setting; general > Messages > iMessage and verify the "Show Previews" is on "Always". 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎07-23-2023 06:53

In response to MarreFitbit

‎07-23-2023 06:53

This still hasn’t worked for me. Notifications are on everywhere. And still not getting them to my Fitbit 

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‎07-30-2023 08:06

In response to MarreFitbit

‎07-30-2023 08:06

Fitbit charge 5. On iPhone 

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