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Notifications are not working properly on Charge 5

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‎09-26-2023 04:23 - last edited on ‎09-26-2023 04:47 by Fitbit Moderator

‎09-26-2023 04:23 - last edited on ‎09-26-2023 04:47 by Fitbit Moderator

Hi since the update yesterday I do not get any notification on my watch from Google chat and can’t find it anywhere on the new settings. 

can anyone help please 

Moderator Edit: Clarified subject

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‎09-26-2023 04:51

‎09-26-2023 04:51

Hi there, @Nicki1973. Thanks for stopping by in the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. 

To better assist you, may I know if the Google chat notifications are the only ones not coming through? Is your Charge 5 not vibrating? As a first approach, I'd recommend checking if your Charge 5 is in sleep mode. When sleep mode is on:

  • Notifications, goal celebrations, and reminders are muted.
  • The screen's brightness is set to dim.
  • The screen stays dark when you turn your wrist. To wake your tracker, firmly tap the screen twice.
  • The sleep mode icon illuminates in quick settings.


If the above doesn't describe your issue, please see Troubleshooting quick tips for iPhones and/or Why are notifications delayed or missing? depending on your phone. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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1 REPLY 1

‎09-26-2023 04:51

‎09-26-2023 04:51

Hi there, @Nicki1973. Thanks for stopping by in the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. 

To better assist you, may I know if the Google chat notifications are the only ones not coming through? Is your Charge 5 not vibrating? As a first approach, I'd recommend checking if your Charge 5 is in sleep mode. When sleep mode is on:

  • Notifications, goal celebrations, and reminders are muted.
  • The screen's brightness is set to dim.
  • The screen stays dark when you turn your wrist. To wake your tracker, firmly tap the screen twice.
  • The sleep mode icon illuminates in quick settings.


If the above doesn't describe your issue, please see Troubleshooting quick tips for iPhones and/or Why are notifications delayed or missing? depending on your phone. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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