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Notifications are not working properly on Charge 5

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‎08-18-2023 16:53 - last edited on ‎08-19-2023 04:32 by Fitbit Moderator

‎08-18-2023 16:53 - last edited on ‎08-19-2023 04:32 by Fitbit Moderator

I am not receiving text notifications on my Charge 5. Bluetooth is paired. Notification settings are on. 

Moderator Edit: Clarified subject

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‎08-19-2023 04:43

In response to MarreFitbit

‎08-19-2023 04:43

I am an iOS user.  All updates are done. 

I do not receive text or phone call notifications. 
I do receive reminder to move notifications,  step notifications, etc. 

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4 REPLIES 4

‎08-19-2023 04:34

‎08-19-2023 04:34

Hi there, @HockeyMom4. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post. 

To better assist you, would you mind letting me know if you're an Android or iOS user? Also, please let me know if you're missing a notification specifically or all of them? 

In the meantime, please see Troubleshooting quick tips for iPhones and/or Why are notifications delayed or missing?

Maria | Community Moderator, Fitbit


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Best Answer
0 Votes

‎08-19-2023 04:43

In response to MarreFitbit

‎08-19-2023 04:43

I am an iOS user.  All updates are done. 

I do not receive text or phone call notifications. 
I do receive reminder to move notifications,  step notifications, etc. 

Best Answer

‎08-23-2023 11:16

‎08-23-2023 11:16

the notifications stopped working.

 

none of the steps are working to make it receive notifications:

- DND and Sleep mode are off

- I have restarted and re-paired the fitbit twice 

- I allowed the Fitbit to receive notifications from the phone

- Bluetooth is set to Share System Notifications

- in the Fitbit App, I have it set to receive notifications

- in the IOS, I have phone and text notifications set to always show previews

Ack, new problem! Just tried re-pairing again and now the charge won’t connect to the app at all!!! It’s paired to my Bluetooth but does not connect to the app. Restarting the fitbit didn’t work. Turning the Bluetooth on and off didn’t work.

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‎08-28-2023 04:30

In response to MarreFitbit

‎08-28-2023 04:30

I am Android and I don't get any of my messages through onto my phone. It worked when I had another phone but recently I Ve changed and it stopped working since then.

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