Notifications

[Sejacks]

Hello,

Does anyone know why Fitbit would randomly stop receiving notifications? This has happened with multiple devices now, so I think it’s a settings issue, but I’ve checked everything and it’s all correct/as forums suggest. There doesn’t seem to be any predictability to battery left, etc. The only thing I’ve found to restart receiving notifications is to sync the device, but obviously I don’t always know I’m missing notifications to be able to sync…

Thanks!

Sarah 

[RiekoC]

Hello @Sejacks 

Sorry to see you're having troubles with notifications on your Fitbit. Click here to get troubleshooting steps: Why are notifications delayed or missing? 

Hopefully, the troubleshooting will get your device back to receiving notifications. 

[Sejacks]

Hello,

Thanks for the response, but my settings were already correct. 

Thanks,

Sarah