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Offset display and non-responsive touchscreen Charge 5

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‎11-23-2021 11:22 - last edited on ‎11-24-2021 09:41 by Moderator Alum

‎11-23-2021 11:22 - last edited on ‎11-24-2021 09:41 by Moderator Alum

Most times the display will not scroll the first 17 times I try. It seems to be getting worse lately.

 

Now when I can get the the time display, it is offset to the right so that a substantial portion of the display is not visible. Now, I cannot no longer scroll the display in either direction.

 

I tried to upload a picture of it but it seems that is not supported.

 

Disappointed.

 

 


Moderator edit: subject updated for clarity

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‎11-23-2021 13:30

‎11-23-2021 13:30

Hello @Mike789 

 

Are you using a computer to write here or a phone?  If you want to upload a picture from your computer, click on the Camera icon on the right at the top of the reply box.  If you're writing on a phone,  click on the Picture icon that's on the right, next to the link icon.

 

I think a picture would really help people to understand the problem and help you.

Best Answer

‎11-24-2021 09:41

‎11-24-2021 09:41

Hi, welcome to the Fitbit Community forums, @Mike789.  

 

Thank you for all the information you've shared so far about the inconvenience you've been experiencing with the Charge 5. 

 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they were able to help you. Let me know if you have other questions. 

 

Have a great day.

Davide | Italian and English Community Moderator, Fitbit


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