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POOR CUSTOMER SERVICE

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‎07-27-2023 07:51

‎07-27-2023 07:51

My Charge 5 is not responding to any tapping or resetting.  Fitbit Twitter service is poor.  Just a reminder that Garmin, Samsung and many others are selling this type of equipment too... it s your job not.mine

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‎07-27-2023 12:23

‎07-27-2023 12:23

My charge five has also stopped working. Still under warranty so I sent it back in over a month ago for repairs. I’ve contacted them three times now I am at an approximation of how long it will take to get repaired. It seems like they just keep giving me the runaround. Talk to them today and now their estimated date is August 11 which is two weeks from today. Probably the last Fitbit I’ll ever buy if their service is this bad I can’t afford to be without a watch for two months waiting on repairs. 

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