Phone App Nofitications no longer appearing

[AcuteDiabeetus]

Since updating the App and linking my Fitbit account to my Google account I can no longer edit settings to allow phone apps to send notifications to my Charge 5 device.

I used this for a medical application but can no longer seemingly change the settings back to how I had them. Has anyone had any luck finding the App Notification settings in the new app?

[RiekoC · Accepted solution]

Hello @AcuteDiabeetus 

It is a bit of a learning curve to navigate the updated Fitbit app. 

To find your phone app notifications:

• Tap on the device icon in the upper left of the Today page
• Tap on the Charge 5 tile to get to the Charge 5 Gallery & settings page
• Tap on Notifications
• Tap on App Notifications and select the ones you want to receive on your device

This page from the Charge 5 manual also has the instructions: Notifications from your phone on your Charge 5 (<-- click link)

[AcuteDiabeetus]

Hi RiekoC,

Thank you for the guide, and apologise for the late reply.

Unfortunately, where I used to see a generic Notifications option, I no longer see this, instead I now only see Irregular Rhythm Notifications - and no other options suggest they might be Notifications related.

[RiekoC]

Hello @AcuteDiabeetus 

Hmmm... That doesn't seem right. Which version of the Fitbit app are you on? 

[AcuteDiabeetus]

Hi @RiekoC
Apologies, I thought I'd replied already.

I'm on Android version 4.04 (110006452).

[RiekoC]

No problem @AcuteDiabeetus 

Since you're on the latest version of the Android app, I'm going to have to consult the other specialists to see if they have any recommendations. We may have to escalate your issue to the Fitbit team.