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Premium subscription

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‎03-14-2023 08:01

‎03-14-2023 08:01

I didn't realize that I had a premium subscription until I noticed a charge on my credit card from less than two weeks ago.  I contacted support to cancel premium subscription and refund the charge since I didn't authorize it.  Support refused.  They cancelled premium, said I would have it until March 2024, but would not refund the charge.

This is extremely poor business and I will never own another Fitbit. 

Best Answer
4 REPLIES 4

‎03-17-2023 05:21 - edited ‎03-17-2023 05:23

‎03-17-2023 05:21 - edited ‎03-17-2023 05:23

Hi, it's good to see you around the Community forums, @HankFi. 

 

Thank you for sharing all these details about the inconvenience you experienced with your Premium subscription and for all your feedback. 

 

I've been informed that you have indeed contacted the Customer Support team for further assistance with this and it seems they've provided you with more information. In this case, I recommend that you continue the communication with them so they can let you know if there are any options available for you. 

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
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0 Votes

‎03-17-2023 14:29

In response to DavideFitbit

‎03-17-2023 14:29

According to the terms of service:. Before charging me for a subscription
term, Fitbit is supposed to notify me of the applicable fees, and the
renewal will occur at the price then in effect.

Well I'm Herby informing everyone just like I informed support. I WAS NOT
NOTIFIED!
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0 Votes

‎03-17-2023 15:42

In response to HankFi

‎03-17-2023 15:42

Hi @HankFi.

 

If you believe that it is an unauthorised charge, is it not possible to contact your bank to cancel the charge? 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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0 Votes

‎03-18-2023 18:29

In response to N8teGee

‎03-18-2023 18:29

I would have to cancel my card, which would lead to more headaches.
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