Charge 5 stopped syncing

[TrystMarlowe]

My Charge 5 stopped collecting data

[Talahthas]

Welcome to the Fitbit community, @TrystMarlowe!

I've changed your post to an individual thread to keep things organized.

Sad to hear you're having issues with your Charge 5. As a first attempt to get things fixed I'd suggest restarting it. Before doing so you should make sure you've synced your device to not lose any data tracked so far. Next please closely follow these instructions as timing is crucial for this procedure:

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.
I'll keep my fingers crossed.