Critical battery message on Charge 6

[MysteryBuff]

This happened to me just now. When I saw that it died, I immediately plugged it in. My battery was very full when I checked it last night, can't remember exactly the percentage, but it was fully charged yesterday morning. The error appeared and then disappeared immediately and I can't get it back again, so can't take a picture. After repeated attempts to get any screen to appear, all I see is the fitbit icon.

[MysteryBuff]

Sorry this is a Charge 5 and I purchased it May 23, 2023.

[RiekoC]

Hello @MysteryBuff 

Have you tried restarting your Charge 5 by using the charging cable that came with your device? If you would like instructions on how to do this, see this help article: How do I restart my Fitbit? (<-- click link)

[MysteryBuff]

Sorry for the long delay in getting back to you. Heavy project deadline and....I haven't needed to do anything, yet, because it hasn't come back. If it does, I'll try your solution. Thx