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Readiness Score, Sleep and Metrics not all working

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‎11-14-2022 22:40 - last edited on ‎03-17-2025 20:49 by Fitbit Moderator

‎11-14-2022 22:40 - last edited on ‎03-17-2025 20:49 by Fitbit Moderator

I have been wearing my Charge 5 since last week Friday (today is Thursday i have not taken it off at all.  It records my SO2 as well as my resting heart rate but there is no readiness scores, no health metrics and no sleep in stages.- i only get a sleep schedule

 

I have done everything the customer agents have told me - uninstall and reinstall the app, re-pair your device, ensure all software updates are done on android device. remove tiles and reactivate tiles etc

I have done it all and still nothing. Customer service told me to change sleep to normal from sensitive and now there is just a sleep of 8 hours when i start and when i end 😞

 

I am using latest Android 12 and Fitbit app is up to date

 

Cant believe I gave up my Whoop for this. Not once did I have an issue with Whoop

 

Please can someone help me get my data

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20 REPLIES 20

‎06-09-2023 14:27 - last edited on ‎06-15-2023 07:56 by Moderator Alum

‎06-09-2023 14:27 - last edited on ‎06-15-2023 07:56 by Moderator Alum

Agree, the charge 5 is totally unreliable. No sleep stages except the first night, then every night since ... noting but sleep pattern.  Going to cancel and return as faulty, and yes, tried every suggested fix.

 

The charge 5 is totally unreliable. No sleep stages except the first night, then every night since ... noting but sleep pattern.  Going to cancel and return as faulty, and yes, tried every suggested fix.

Best Answer