Recent yoga classes deleted

[CiBea]

For some reason I was checking back on what exercise I did on the Fitbit and I noticed that it seems to have deleted all the daily yoga classes that I did over the last couple of weeks, not sure why?

[Jude_br]

I have a similar problem - I’ve lost all of my synced RowErg data from my rowing machine workouts & all I have left are walks. They were there yesterday, but gone today.

Possibly an app issue?

[CiBea]

Yes-my walks and a run have stayed but everything else is gone. This is just the last couple of weeks, I’ve not checked back further.

[RiekoC]

Hello @CiBea @Jude_br 

I'm seeing some other Charge 5 & 6 users reporting a similar issue with their completed workouts disappearing from their Fitbit app.

I'm going to see about escalating this issue and will report back if I get an update.

[CiBea]

Thanks! 

[CiBea]

Just checked again and the other exercises that were gone have now reappeared 👊👊👊

[Jude_br]

Yay I've synced my app this morning & all my data is back too 😀

[Jude_br]

Bad news….they've gone again 😪

[RiekoC]

Hello @Jude_br 

Please check again & let me know if your details are still missing.

I suspect there was a problem on the Fitbit server side since I experienced a similar issue yesterday (04 Sep 2024). I even watched the data from one of completed workouts disappear from the Fitbit app. It was a strange experience. By the evening, all my data was back. I've checked again today and still see my data.

[Jude_br]

Hi @RiekoC 

No, unfortunately not. When I checked yesterday morning (UK time) the missing data returned, but when I synced later on yesterday the data has gone for this week & when I checked for last week I saw it disappear. I have just synced now (again UK morning) & there's still nothing there.

[CiBea]

Yeah my classes reappeared yesterday but today some activities are still there but all my yoga classes have now gone again. 

[RiekoC]

Hello @Jude_br & @CiBea 

I looked at the Fitbit Status Dashboard website and saw that there was an issue with the Web API starting around the beginning of September. This impacts data syncing. The current status is still showing the Web API issue as of today, 06 Sep 2024. So, they must still be working on fixing the problem.

Please be patient. I'll keep checking the status daily. Hopefully, it won't be too much longer before it's fixed and we see all our exercise data.

[CiBea]

Thanks!