help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Red X, flashing logo, won’t sync or detect

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-25-2022 11:20

‎09-25-2022 11:20

My Charge 5 flashes the logo, then a circle with a red X. It won’t connect to Bluetooth or sync. I have tried to reset by pushing the power cord button 3 times, removing the device from the app then trying to add it again (it won’t even find it now, keeps searching)

Best Answer
0 Votes
2 REPLIES 2

‎09-26-2022 00:19

‎09-26-2022 00:19

Same thing! Hopeless….

Best Answer
0 Votes

‎12-04-2022 06:52

‎12-04-2022 06:52

Hi - hope you're well. Out of interest, have you been able to resolve this issue or did you have to replace the Charge 5?

Best Answer
0 Votes