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Red circle with x in middle

I’ve read the comments on this topic 

I am also on Fitbit charge 5 #3

i lost a few hours today and now there is this x on screen. I’ve done 3x pulse reset on charging cable, I do firmly believe there is a huge fault in the fit bit design. My charge 4 was also a waste of time. 
might just have to give up and buy an apple. 
time consuming to fix / replace. 

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My Charge 5 just started doing this. I tried everything, including unpairing it from my phone. Now it doesn’t show up on Bluetooth at all! There was a app update a couple of days ago, I have read other posts about this issue starting after updates, so I have to wonder if it’s a software problem.

It first started with it not holding a charge. The app didn’t want to find it and then it died far too quickly. It seemed to take forever to charge, and then was suddenly showing 100%. That was yesterday. Now today it died again… or maybe the display stopped working, it would be hard to tell. I put it on the charger and it would vibrate, but there was no display. I tried the three button push thing, until eventually it stopped buzzing completely. Then it turned to the red circle with the white X. Then I unpaired it and now it’s like it doesn’t even exist. One post mentioned letting it drain completely, I might try that and see what happens. It doesn’t seem like there is any point in attaching it to the charger, since there is no indication that it’s even connected.

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Yes that’s exactly what’s happened to mine


Sent from my iPhone
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