Refund for Charge 5 not received

[parithimaal]

refund accepted by google fitbit for the Chage 5 through Fitbit Chat Inquiry.

Email 4 june 2024

We are more than glad to continue assisting you about this refund inquiry.

We would like to let you know that once you have created your Payoneer account, you would need to wait for the refund comes around 3 or 6 weeks.

If you would like to get further assistance about it, please contact with Payoneer support to get better assistance.

If you have any additional questions, please visit fitbit.com

there last email dated 5 June 2026 said

"We are more than glad to continue assisting you.

Thank you so much for letting us know that you have created your Payoneer account.

Since you have created your payoneer account, you would need to contact with Payoneer support in order to check the status about your refund, as they are the ones who are going to process the refund for you.."

i contacted Payoneer there are saying  "Please contact Fitbit so that we can further assist you ask them the Payment transaction of the refund or the full details of the refund so that we can check it here in our system thank you." 

what is way forward

Moderator Edit: Clarified subject and personal info removed

[RiekoC · Accepted solution]

Hello @parithimaal 

I've flagged your post to the Moderators.

Although they aren't able to help directly, they might be able to help notify the right team get in contact with you so that you receive your refund.

[LizzyFitbit]

Welcome to the community, @parithimaal. @RiekoC Thanks for the heads up!

@parithimaal Thanks for the detailed information, and the time taken while contacting our Support team. I understand your point of view as this isn't the type of experience that we want you to go through, and I do apologize for the inconvenience. Please know your feedback will help us to refine our services.

While we don't have access to your case or refund process, I'd like you to get you connected with our Support team so they can provide you with more information. To do so, I'm sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

[parithimaal]

I replied the link you provided if you send me email then i can Forword you all the previous Mail communications

Moderator Edit: Personal info removed

[LizzyFitbit]

@parithimaal It's nice to see you again.

Thanks for filling out the form and no worries, our Support team has access to your case details and they'll get in touch with you via email to provide you with an update regarding this process. Please make sure to keep an open communication with them.

Once again, I appreciate your patience and I wish you a great week ahead!

[parithimaal]

yet to receive payment. I really don't understand why so much delay. Can google moderator get involved and sort out 

[RiekoC]

Hello @LizzyFitbit 

When you have a chance, would you please see if you can get an update from the appropriate team for @parithimaal refund? It's been about 3 weeks since the last communication. Thank you in advance.

[LizzyFitbit]

Hi there, @parithimaal. @RiekoC Thanks for the heads up!

Thanks for following this up. I understand how frustrating this has been for you and I apologize for this inconvenience. Please know every feedback shared by our members is taken into consideration to improve, and yours isn't the exception.

I went ahead and forwarded your information to our team so they can review your case, and provide you with a prompt response. Please keep an eye on your inbox, and continue the communication with them.

[parithimaal]

thanks for the support @LizzyFitbit and @RiekoC 

 i received the refund 

[LizzyFitbit]

@parithimaal It's great to see you around.

You're welcome! I'm happy to hear that you received your refund and thanks for keeping me posted. I hope you have a great rest of your day!