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Replacement Charge 5 not working as expected

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‎10-06-2021 00:47 - last edited on ‎10-08-2021 14:07 by Fitbit Moderator

‎10-06-2021 00:47 - last edited on ‎10-08-2021 14:07 by Fitbit Moderator

I bought a charge 5 two weeks ago - got it home only to find it wouldn’t sync properly, settings like always on would not remain set - the screen would awake every 4 or 5th tap. I returned it, and to Fitbit’s credit, they replaced the the device - but guess what?? - the replacement is doing it all over again. I am over it - back to Charge 4 .

 

Moderator Edit: Clarified subject

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‎10-08-2021 14:21

‎10-08-2021 14:21

@Brook1000 Hi there. 

 

Sorry to hear you experienced this with your Charge 5. I see where your disappointment is coming from. 

 

Since you're having difficulties with your replacement Charge 5, it's recommended to contact them back again, they'll review your options and provide an appropriate solution. 

 

Thank you for your understanding. Hope this helps. 

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