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Replacement charge 5 - missing data in Fitbit app

yesterday

yesterday

I have just got a replacement charge 5 after the previous one stopped working (again!). I set it up on Friday but data is missing or not working in the Fitbit app.

- tap on steps and there is no data, only grey blocka

- no hourly activity data

- sleep is showing the data for the night the last Fitbit stopped working, 

not had these issues before. Some of these seem to issues other users are having i.e. the no hourly activity.

 

Any ideas of how to fix? 

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yesterday

yesterday

Hi @Jczich and welcome back to the forums. 

Thank you for bringing this to my attention. I wanted to let you know that it has been escalated to our team, and they are working to implement a fix as quickly as possible.

I appreciate your feedback and apologize for any inconvenience this may cause. Furthermore, I'll update this thread as soon as I have more information.

MarioSFitbit Modérateur Communauté Fitbit - Si mon message vous a aidé, marquez-le comme solution et félicitez-moi !! Avez-vous des conseils pour être plus en forme ? Forum de discussion Santé et Bien Être.
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