Replacement needed. Do I dare continue being a customer?

[Angk7311]

 

[Talahthas]

Welcome back to the Fitbit community, @Angk7311!

Please try if switching to a different clock face will get things fixed. Here's how to do that:

How do I change the clock face on my Fitbit device? 

I'd like to point out that it's important to keep your Charge 5 and your phone within Bluetooth reach until the process is completed. If your device is working as expected afterwards, you can switch back to the Clock face you had selected before.

If that won't work for you, I'd suggest trying to restart your Charge 5. Before doing so you should make sure you've synced your device to not lose any data tracked so far. Also you should verify that the charging contacts on your device are clean and the charging pins on it's charging adapter are clean as well and can move flawlessly. In doubt, please have a look here:

How do I clean my Fitbit device?

Next please closely follow these instructions as timing is crucial for this procedure:

1.) Connect your Charge 5 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

I'd like to point out that it sometimes requires more than one attempt to restart Charge 5. So, before throwing the towel, please give it another try.

I'll keep my fingers crossed.