My device, along with everyone else’s stopped working on 7/8. I was lucky that customer service offered a replacement because my warranty isn’t up until 12/23..
When I received the confirmation email, it said it was back ordered and would ship by 8/4. At that time I requested that they at least extend my warranty by 1 month (since it was ticking away!) and overnight ship when it arrive, which they agreed to.
I checked the status today and now it says back ordered until 9/8. I contacted customer service again because that’s just too long to wait and requested a refund, but was denied.
What are we doing about this? This is all such complete and utter nonsense. I certainly will not purchase another FitBit, but I’m frustrated that my warranty isn’t even up yet and have nothing to use. We’ve received no updates as to when or how FitBit will “make this right”.
Has anyone been successful with a solution? Either getting a replacement device shipped or getting their device to work again?
