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Restart Charge 5 to resolve syncing issues

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‎05-30-2022 13:12 - last edited on ‎05-30-2022 19:07 by Fitbit Moderator

‎05-30-2022 13:12 - last edited on ‎05-30-2022 19:07 by Fitbit Moderator

For the longest time, my Charge 5 would not sync with my phone. What worked for me was to start the sync on the phone, then go to Settings>Bluetooth and just tap on Charge 5.

 

Worked for me, may not for everyone.

 

Moderator edit: updated subject for clarity

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‎05-30-2022 19:06

‎05-30-2022 19:06

Welcome to the Fitbit Community, @Davey-A.

 

Thank you for informing us about the syncing issues you experienced with your Fitbit Charge 5 and for the troubleshooting steps you’ve performed.

 

In addition to the restart, there are some other troubleshooting steps in this article that we recommend to resolve syncing issues.

 

You can also set up your Tracker as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1653962753026.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Have a nice day.

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‎05-30-2022 19:13 - edited ‎05-31-2022 06:49

In response to EdsonFitbit

‎05-30-2022 19:13 - edited ‎05-31-2022 06:49

Should I take this to mean that I should not be posting alternative solutions to the syncing problem, correct?

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