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Charge5 no longer holding charge, wont update.

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‎05-30-2022 09:39

‎05-30-2022 09:39

Charge5 recently would not hold a charge, I saw on the blogs that there were recommendations for helping this issue - I tried those and it wont update.  The screen wont respond - I get a blank screen and on occasion it will flash the fitbit symbol.  I have now removed the fitbit and tried to "set up device" and my phone cannot find it.  Yes.....I did follow the directions.  This is garbage- I should not have to spend hours trying to get this device on line.  It is only 6mo old and I have wasted $140.

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‎05-30-2022 19:00

‎05-30-2022 19:00

Thank you for visiting the Fitbit Community, @SunsetRunner.

 

I’m sorry to hear about the difficulties you experienced with your Fitbit Charge 5. Thank you for the time you spent trying to get them resolved.

 

If you followed these troubleshooting steps without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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