SP02 no app

[kslop]

So I upgraded from a charge 2, and got a new charge 5. 

Reason being I wanted the SP02 sensor. So paid for a better model. 

Now I'm not impressed that for what ever reason I don't have this app, when I should be able to have it. 

It's not in the gallery or apps. 

Support has raised it to higher but not holding out much hope of ever getting  a reply.

My question is. Can I take this back to the store and claim a refund due to faulty device!! 

[LZeeW]

@kslop  If your Charge 5 is brand new, you might need a firmware update.  The current firmware is 1.188.58.  New devices usually get updates in 24-48 hours.  Another user wrote that the app wasn't there on set up, but it appeared later.

[kslop]

Was updated on first set up. Its at the above firmware. 

[kslop]

So I found some data in my sleep app part. 

Has lvls of SP02 as a graph but not on the health metrics and still no clock face for it?